HOW CAN WE HELP?

HOW CAN WE HELP?

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Delivery & Return

We’re here to help you with all the little details.

Shipping

Where do you guys ship and what is the shipping cost?

We offer FREE EXPRESS International delivery on all orders. For domestic shipping, we offer FREE EXPRESS delivery & FREE returns in the UK mainland and EU. Due to issues with customs, we regret that we are unable to deliver to Russia, but we will keep you updated should the situation change.

How long will it take for my parcel to arrive?

Country

Express Shipping

United Kingdom

1 day

Rest of Europe

1-3 days

China, Hong Kong & Taiwan

1-3 days

Rest of the World

1-3 days

How much do I need to pay for duties and imports outside of the UK and why?

If your delivery address is outside of the European Union, you may also be subject to customs charges, the customer is responsible for paying such custom charges. This is because most countries levy tax on imported goods. How much the tax is is outside of our control.

Returns

What about overseas returns?

Overseas returns can be sent back to us at our address. Please contact us at gallery@fasforartssake.com However, we take into account that international customers may be required to pay additional postage costs for their returns to the UK.

Where do I ship my return?

The unworn sunglasses must be returned to us at the below address within 14 working days of receiving goods. Or contact us to arrange for a free collection from your address.If you are returning an item as a result of a mistake by For Art's Sake, we will arrange a free collection* for the return parcel and will reimburse for delivery on international orders.

For Domestic and International customers, please use the following Return Address:

For Art's Sake

34 – 35 Artistic Spaces

Standard Road

London

NW10 6EU

For China, Taiwan and Hong Kong customers, please email us at gallery@fasforartssake.com to obtain the appropriate address before returning.

How do I return my sunglasses?

Include a copy of your invoice and any significant correspondence you have had with our staff in the package so your refund or exchange can be processed by the Returns Team with ease.

The unworn sunglasses must then be returned to us within 14 days of receiving the goods. Or simply contact us to arrange a free collection from your address (in UK only).

Do I need to pay additional postage cost if I want to return the product and what carrier should I use to send the sunglasses back?

Yes, you are responsible for the return of the product until it arrives back to our warehouse. Any courier is fine, a trackable one is recommended in case the parcel is delayed or lost. But we will cover your postage if you want an exchange instead of a refund.

What do I do if my item is faulty or damaged?

If the item you have received is faulty or damaged in transit please contact our Customer Service team immediately at gallery@fasforartssake.com detailing the issue.

Can I still return the product after 14 days?

Please email us for help at gallery@fasforartssake.com

Who do I contact for a return or refund?

We are happy to accept returns should the sunglasses not suit, fit or are faulty in any way. Please e-mail us at gallery@fasforartssake.com within 14 days of receiving of goods to inform us of your return also stating whether an exchange or refund is required.

Refunds

Do you do refunds?

We offer full refunds to our customers if they are unhappy with their product for whatever reason. Please take care to include all packaging and accessories sold with the glasses in brand-new condition. Once refunded your money will take 3-5 working days to reach your account.

What is your refund policy?

For Art's Sake is committed to providing the highest quality products and customer service to all of our customers. If you are not entirely satisfied with your sunglasses for whatever reason, we operate a 14-day full money back guarantee even for unwanted goods.

How long until I get my refund?

Please be aware that we can NOT process your request until we receive the sunglasses which may take a few days depending on your courier of choice. Your patience will be required until you receive a confirmation email informing you of your refund and/or exchange.

What is the refund policy?

The sunglasses should be returned in re-sellable condition complete with all of the original packaging.

When sending a return, please note that the parcel is the customers' responsibility until it reaches us. This means you are also responsible for the postage for the returned parcel.

A proof of postage receipt is not sufficient enough evidence should anything happen to your parcel.

FAQ

I don't see any promotions, can I get discount?

There are no active discounts, but be sure to subscribe to our newsletter for exclusive promotions and discounts here. We also reward our VIPs and active customers with more than just promotions! Watch this space.

When is the next product launch?

Subscribe to us to get exclusive news on product launches and special discounts!

Can you declare a lower value for custom?

Sorry, we cannot do that due to regulations.

Can't find what you're looking for?

Email us at gallery@fasforartssake.com.

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